This page sets out the legal framework that governs your relationship with sbi66, including how we handle your account data, what rules apply to your use of the platform, and how access and eligibility depend on your local law and the eligible regions we serve. Read these terms before you open an account or make any transaction through bKash, Nagad or Rocket.
Jurisdiction-dependent access
Account data policy
bKash and Nagad transaction scope
User rights and contact routes
POLICY POSTURE
How sbi66 Applies This Policy
Our legal terms apply to every interaction you have with sbi66 — browsing the lobby, opening an account, placing a wager and completing a transaction. Eligibility to use this platform depends on the laws of your local jurisdiction and the eligible regions we currently serve. We do not make representations about the legal status of online gaming or sports betting in any specific territory; it is your responsibility to confirm that accessing sbi66 is permitted under the laws that apply to you. When you deposit or withdraw through bKash, Nagad or Rocket, those transactions are governed both by our platform terms and by the individual terms of the payment provider you choose. We do not override your payment provider's own policies, and disputes concerning a wallet balance or transfer limit must be raised with that provider directly. Any account-level query — such as a transaction record, a wallet verification step or an account hold — is handled through our published support routes. We update this policy when our operating practices change. The version shown on this page is the current one. If a material change affects your account or your payment options, we will notify you through your registered account. Continuing to use the platform after notification means you have accepted the updated terms. If you do not accept the changes, you should stop using the platform and contact support to review your account status.
bKash
Deposits and withdrawals made through bKash are subject to both sbi66 account terms and bKash's own wallet policies. Transaction limits shown during checkout reflect the current bKash configuration for your account tier.
Nagad
Nagad transfers follow the same dual-policy structure. Any Nagad-side restriction — such as a daily transfer cap — is set by Nagad, not by sbi66. Raise Nagad wallet disputes with Nagad support directly.
Rocket
Rocket payment routes are available where configured for your account. Check the payment section of your signed-in wallet area to confirm which methods are active and what limits apply at the time of your transaction.
POLICY SCOPE
What This Policy Covers and What It Does Not
Understanding the boundary of this policy helps you know where to go when something needs resolving. Some areas sit entirely within sbi66's responsibility; others fall outside it or are shared with a third party. The four areas below mark out those distinctions clearly so you can direct any question to the right channel without delay.
Account Access
Your sbi66 account — login credentials, account balance, transaction history, personal details and notification settings — is fully within the scope of this policy. Any question about account access is handled by sbi66 support.
Transactions via Local Wallets
When you move funds through bKash, Nagad or Rocket, the segment of that transfer inside the sbi66 platform is covered here. The wallet-side segment — your mobile wallet balance, OTP delivery, network availability — is outside our scope.
Site Content and Game Catalogue
The game catalogue, lobby structure, promotional notices and published terms displayed on sbi66 are within our policy. We maintain these directly. Content from third-party game studios is governed by each studio's own certification.
Third-Party Services
Links to external sites, payment provider apps and studio support pages lead outside sbi66's policy boundary. We do not control those services and are not responsible for their terms, availability or data practices.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
This policy gives you concrete options, not just a list of rules. If you want to review the personal data held on your account, you can request a summary through our support channel and we will walk you through the records we hold. If any detail — your registered name, phone number linked to your bKash or Nagad account, or your email address — is incorrect, you can raise a correction request via live chat or the support email published on this site. We will confirm the update once identity verification is complete, following the steps shown in your account settings. If you have a question about how a specific policy clause applies to your situation, our support team can explain the practical effect — though they cannot give legal advice. For a formal dispute, you should raise it in writing through the support email so there is a documented record. Every written query receives a reference number you can use to follow up. Keep that number until the matter is fully resolved.
Review Your Records
Contact support to request a summary of the account data we hold. We will outline the categories of information stored and the retention period that applies to your account type.
Correct Account Details
Submit a correction request through live chat or support email. Details tied to your bKash or Nagad wallet — such as your registered phone number — may require a verification step before changes take effect.
Raise a Policy Question
If a clause in these terms is unclear, open a support chat and quote the section heading. Support can explain how the clause applies in practice for your account and transaction type.
Request Account Support
For holds, disputes or access issues, send a written request through the support email. You will receive a reference number confirming receipt, which you can use to follow up on the status of your request.
POLICY CONTACT ROUTES
How to Reach Us About Legal Queries
When a legal or policy question cannot be resolved by reading this page, use one of the routes below. We keep these channels specific to the nature of your query so the right team handles it without unnecessary back-and-forth.
Live Chat
Open the live chat from any page on sbi66 using the chat icon at the bottom of the screen. This route is suited for account-access questions, transaction records and clause clarifications that need a back-and-forth exchange.
Support Email
For formal written queries — including correction requests, data summaries and dispute filings — use the support email address listed in the Contact section of your signed-in account area. Written queries generate a reference number for tracking.
Account Help Centre
The help section inside your logged-in account covers frequently raised policy topics, including wallet verification steps for bKash and Nagad, account holds and how policy updates are communicated. Check there before opening a new support thread.
HOW WE HANDLE POLICY
Data Handling, Cookies and Account Security
We want you to understand exactly how sbi66 manages the information connected to your account — not in abstract terms, but in the specific ways that affect your daily use of the platform.
Data Retention
Account records — including transaction logs for bKash, Nagad and Rocket payments — are retained for the period required by our operating obligations. You can request confirmation of your specific retention period through support email.
Cookies and Session Data
We use session cookies to keep you logged in across the lobby, the wallet area and the sportsbook without repeated sign-ins. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
Account Security Steps
Access to your account is protected by the credentials you set at registration. If you notice unrecognised activity, change your password immediately using the account settings page and contact support through live chat to flag the issue.
Policy Change Notifications
When we update these terms in a way that materially affects your account, wallet options or payment routes, we send a notification to your registered contact. The updated version is always the one shown on this page.
POLICY QUESTIONS
Legal Policy: Questions We Hear Most
The questions below cover what you are actually asking when something in these terms needs clarifying. Each answer points to a specific action or account path so you know exactly what to do next.
Does this legal policy apply to me if I am in Bangladesh?
Access to sbi66 and the scope of these terms depend on your local law and whether you are in an eligible region. We do not make a legal determination for you. Check the laws that apply in your location before opening an account or making a transaction.
How do I find the current version of these terms?
The version on this page — /legal/ — is always the current one. If we make a material update, your registered account receives a notification. You do not need to check back manually; the in-account alert will tell you when a new version is active.
Can I request a copy of the data sbi66 holds on my account?
Yes. Send a written request through the support email address shown in your signed-in account area. We will respond with a summary of the data categories held and the retention period. Use the reference number in any follow-up.
My bKash number linked to my account is wrong. How do I correct it?
Submit a correction request via live chat or support email. Because your bKash number is a verified payment detail, the update requires an identity verification step as shown in your account settings. Support will walk you through the exact fields.
A transaction through Nagad did not complete. Is that a policy issue or a wallet issue?
If the funds left your Nagad wallet but did not appear in your sbi66 account, contact our support team with the transaction reference. If the issue is on the Nagad side — such as a transfer cap or network timeout — you also need to contact Nagad directly.
What happens if I disagree with a policy clause that affects my account?
Raise the disagreement in writing through the support email. You will receive a reference number. Our team will review the clause in the context of your account. If you cannot accept the terms, you should stop using the platform and request account closure through the same channel.
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